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SHIPPING INFORMATION

We can send your order anywhere worldwide. All our items are carefully packed for safe delivery. We ship all products by USPS, unless otherwise directed. This usually takes between 3 to 5 business days for U.S. customers and 1 to 3 weeks for international customers. Actual delivery time may vary depending on the destination.

We normally ship our products within 3 business days unless requested otherwise. If we are unable to dispatch your order within 3 business days we will contact you and advise you of the expected shipment date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

 

RETURN POLICY

If an order has been dispatched by courier and is not received, or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Infernal Creations within 21 days from date of dispatch of goods. Email details of your claim to 'returns@infernalcreations.net'. Returns are not accepted due to a change of mind, so please choose carefully; exchanges will not be permitted.

The following options will then be made available:

  1. Replacement: If possible, a replacement will be sent, subject to availability.
  2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
  3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the Visa credit card used will be credited. If the item was purchased by direct credit, the debited account shall be credited).